Publication detail
The role of socio-emotional attributes in enhancing human-AI collaboration
KOLOMAZNÍK, M. PETŘÍK, V. SLÁMA, M. JUŘÍK, V.
Original Title
The role of socio-emotional attributes in enhancing human-AI collaboration
Type
journal article in Web of Science
Language
English
Original Abstract
This article delves into the dynamics of human interaction with artificial intelligence (AI), emphasizing the optimization of these interactions to enhance human productivity. Employing a Grounded Theory Literature Review (GTLR) methodology, the study systematically identifies and analyzes themes from literature published between 2018 and 2023. Data were collected primarily from the Scopus database, with the Web of Science used to corroborate findings and include additional sources identified through a snowball effect. At the heart of this exploration is the pivotal role of socio-emotional attributes such as trust, empathy, rapport, user engagement, and anthropomorphization-elements crucial for the successful integration of AI into human activities. By conducting a comprehensive review of existing literature and incorporating case studies, this study illuminates how AI systems can be designed and employed to foster deeper trust and empathetic understanding between humans and machines. The analysis reveals that when AI systems are attuned to human emotional and cognitive needs, there is a marked improvement in collaborative efficiency and productivity. Furthermore, the paper discusses the ethical implications and potential societal impacts of fostering such human-AI relationships. It argues for a paradigm shift in AI development-from focusing predominantly on technical proficiency to embracing a more holistic approach that values the socio-emotional aspects of human-AI interaction. This shift could pave the way for more meaningful and productive collaborations between humans and AI, ultimately leading to advancements that are both technologically innovative and human-centric.
Keywords
autonomous technology; human-robot interaction; artificial intelligence as social actors; perception of AI; human-like AI
Authors
KOLOMAZNÍK, M.; PETŘÍK, V.; SLÁMA, M.; JUŘÍK, V.
Released
16. 12. 2024
Publisher
FRONTIERS MEDIA SA
Location
LAUSANNE
ISBN
1664-1078
Periodical
Frontiers in Psychology
Year of study
15
Number
1
State
Swiss Confederation
Pages from
1
Pages to
13
Pages count
13
URL
Full text in the Digital Library
BibTex
@article{BUT193683,
author="Michal {Kolomazník} and Vladimír {Petřík} and Michal {Sláma} and Vojtěch {Juřík}",
title="The role of socio-emotional attributes in enhancing human-AI collaboration",
journal="Frontiers in Psychology",
year="2024",
volume="15",
number="1",
pages="13",
doi="10.3389/fpsyg.2024.1369957",
issn="1664-1078",
url="https://www.frontiersin.org/journals/psychology/articles/10.3389/fpsyg.2024.1369957/full"
}